bd88 Privacy Policy
This policy explains how bd88 collects, processes, and protects your personal information. Please read it carefully before using the site.
Table of Contents
This privacy policy applies to all bd88 services, platforms, and mobile applications. By using the site, you agree to the terms of this policy.
1. Scope of Application
This privacy policy applies to the bd88 website, mobile applications, and all related digital services. It takes effect when you register, log in, make a deposit or withdrawal, or use any of our services on bd88.
This policy does not apply to third-party websites or platforms that have a direct agreement with bd88. It is your responsibility to read the privacy policy of any third-party service before using it.
By using the site, you acknowledge that you have read and understood this policy. Our Terms and Conditions complement this privacy policy and both documents should be read together.
2. What Information Is Collected
bd88 collects various types of information in order to provide its services. This information is divided into the categories described below:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Email address and mobile number
- Current and permanent address
2.2 Account and Transaction Information
- Username and encrypted password
- Deposit and withdrawal history
- Details of payments made via bKash, Nagad, Rocket, or bank transfer
- Records of betting and gaming activity
- Bonus and promotion-related information
2.3 Technical and Device Information
- IP address and geographic location
- Browser type, version, and operating system
- Device identification information
- Session data, login times, and activity logs on the site
2.4 Communication Information
- Messages sent to customer support via live chat and email
- Details of complaints, comments, and feedback
3. How Information Is Collected
bd88 collects information in the following ways:
3.1 Information Provided Directly
You provide information directly when filling out the registration form, during the account verification process, or when contacting customer support. This information is collected with your voluntary cooperation.
3.2 Automatic Collection
Some information is collected automatically when you visit the site. This includes technical information obtained through cookies, web beacons, and server logs. These methods are used to improve the site's functionality and analyse your experience.
3.3 Through Third Parties
Information may be collected from payment processors (such as bKash, Nagad, Rocket, or banks), identity verification agencies, and fraud prevention services. This information is used only for specified purposes.
4. Purpose of Using Information
bd88 uses the information it collects for the following purposes:
4.1 Service Operation and Improvement
- Account creation, verification, and management
- Providing gaming and betting services without interruption
- Processing deposits, withdrawals, and payments
- Identifying and resolving technical issues on the platform
4.2 Security and Compliance
- Preventing fraud, money laundering, and misuse
- Verifying user identity
- Ensuring account security
4.3 Customer Support
- Resolving your queries and complaints
- Providing assistance via live chat and email
- Analysing feedback to improve service quality
4.4 Communication and Marketing
With your consent, bd88 may send relevant offers, bonuses, and promotional messages. You may request to stop receiving these communications at any time.
In accordance with our Responsible Gaming guidelines, information is also used to monitor user gaming behaviour in order to identify potentially harmful patterns and provide timely support.
6. Data Security Measures
bd88 follows industry-standard technologies and processes to protect your information. The key elements of our security framework are described below:
6.1 Encryption
All data transmitted on the site is encrypted using SSL (Secure Socket Layer) technology. Passwords and payment-related information are stored using strong cryptographic methods.
6.2 Access Controls
Access to your information is restricted to authorised personnel only. Every access is logged and reviewed on a regular basis.
6.3 Security Testing
The security of bd88's systems is maintained through regular security audits, vulnerability assessments, and penetration testing.
Sending information over the internet is not entirely without risk. However, bd88 takes every precaution. Keeping your password confidential is your responsibility.
7. Data Retention Period
bd88 retains your information only for as long as it is needed to fulfil the relevant purpose.
7.1 Active Accounts
All information is retained while your account is active. This includes gaming history, transaction records, and communication data.
7.2 After Account Closure
Even after an account is closed or becomes inactive, certain information is retained for the applicable period for legal compliance, dispute resolution, and fraud prevention.
7.3 Deletion
Once the need for retention has ended, information is securely deleted or modified in a way that no longer allows identification.
8. Your Rights
As a user of bd88, you have the following rights:
8.1 Right to Access Information
You can find out what information bd88 holds about you. Contact our customer support to access this information.
8.2 Right to Correction
You have the right to request correction of any errors in your information. Many details can be updated directly from your account settings.
8.3 Right to Request Deletion
In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specified period for legal compliance or security reasons.
8.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of processing. Contact us directly to let us know your preference.
To exercise these rights or to learn more about how we manage your information, visit the FAQ section or contact customer support directly.
9. Cookie Policy
bd88's site uses cookies to function properly and to improve your experience.
9.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, manage security tokens, and save user preferences.
9.2 Analytical Cookies
Analytical cookies are used to analyse the use of different parts of the site and improve functionality. This information is analysed in aggregate form and does not identify any individual.
9.3 Cookie Controls
You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
10. Protection of Minors
All bd88 services are exclusively for users aged 21 and above. Minors are strictly prohibited from opening an account on bd88.
Identity documents must be submitted to verify age at the time of registration. If an account holder is found to be a minor, that account will be closed immediately and the related information will be securely deleted.
Parents should use appropriate parental control software to prevent their children from accessing this site. All casino and betting activities are for users aged 21 and above.
11. Policy Changes
bd88 reserves the right to update this privacy policy from time to time. If there are significant changes to the policy, you will be notified in the following ways:
- A notice published on the site's main page
- A message sent to your registered email address
- A notification in your account dashboard after logging in
Continuing to use the site after changes have been made will indicate that you have agreed to the updated policy. The "Last Updated" date is shown at the top of each version.
If you have any questions about policy changes, please contact our customer support. For other information about your relationship with us, visit the About Us page.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. bd88's customer support team is available 24/7 in Bengali and English.